Privacy Policy

This Privacy Policy explains how Law Expert (“we”, “us”) collects and uses personal information when you use our website, make an enquiry, or access the secure client portal.

Controller contact: [email protected], 29 Enterprise Road, Waterlooville, Hampshire PO8 0BT.

Information we collect

Enquiry details you submit (name, contact details, and matter summary); account credentials for portal access; matter information and documents you or we upload; billing and payment records; and technical logs needed for security and reliable service operation.

How we use information

To respond to enquiries, provide legal services, operate the client and admin portals, generate documents and invoices, meet professional and legal obligations, and protect the integrity of our systems.

Lawful bases

We process personal data where necessary to take steps at your request before entering a contract, to perform a contract for legal services, to comply with legal and regulatory obligations, and where we have a legitimate interest in securing and improving our services — balanced against your rights.

Retention and security

Matter records and documents are stored in Law Expert’s secured storage with role-restricted access and audit logging. Retention follows legal and professional requirements applicable to client matters in England and Wales.

Your rights

Depending on applicable law, you may request access, correction, erasure, restriction, or portability of your personal data, and you may object to certain processing. Contact us using the details above. You may also complain to the Information Commissioner’s Office (ICO).